Terms of Use

Welcome to the official online boutique of Solvigueon. This website and any affiliated digital services (collectively referred to as the "Site") are operated and administered by Ci FLAVORS HongKong Limited. These Terms & Conditions define the rules governing the use of our platform.

Purchases made through our Site may also be subject to a separate Purchasing Agreement, together with our Privacy Policy, Shipping & Delivery Policy, and Claims & Resolution Policy.

By browsing, accessing, or purchasing from our Site, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any of these terms, please discontinue your use of our Site.

1. Information Authenticity

When you provide information through our Site, you represent that all personal, financial, and contact information you provide is accurate, complete, and up to date.

You are responsible for ensuring that the information associated with your account and orders remains accurate and for notifying us when relevant information changes.

2. Privacy and Data Management

Protecting your personal information is an important priority for us. Information regarding how we collect, use, store, and protect personal information is described in our Privacy Policy.

By using our Site or communicating with our customer support team, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable laws.

3. Copyright and Acceptable Use

All content displayed on the Solvigueon Site, including but not limited to product photography, brand elements, written descriptions, graphics, audio, videos, and website code, is owned by or licensed to Ci FLAVORS HongKong Limited and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, and revocable permission to access and use our Site for personal shopping purposes only.

Without our prior written permission, you must not:

  • Copy, reproduce, download, or commercially exploit our content.
  • Use framing techniques, mirror our pages, or reproduce our website design.
  • Introduce viruses, malware, or other harmful code into our systems.
  • Use automated scraping, data-mining bots, or extraction tools to collect information from our Site.
  • Engage in activities that place an unreasonable or excessive burden on our network or infrastructure.

We reserve the right to restrict access, suspend accounts, or refuse service where we reasonably believe these terms have been violated.

4. Customer Submissions and Feedback

If you submit product reviews, photographs, comments, styling suggestions, or other content to our Site, you are responsible for ensuring that the content is lawful, accurate, and does not infringe the rights of any third party.

You must not submit content that is defamatory, fraudulent, abusive, unlawful, misleading, or infringing.

By submitting content to our Site, you grant Solvigueon and Ci FLAVORS HongKong Limited a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, distribute, and display that content for purposes related to operating, promoting, and marketing our business, subject to applicable law.

5. External Links

Our Site may contain links to third-party websites or services for your convenience.

Solvigueon does not control these external websites and is not responsible for their content, availability, advertising, privacy practices, or other activities.

Your use of third-party websites is subject to the terms and policies applicable to those websites.

6. Warranty Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SOLVIGUEON SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS BE AVAILABLE, SECURE, UNINTERRUPTED, OR FREE FROM ERRORS OR TECHNICAL ISSUES.

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CI FLAVORS HONGKONG LIMITED, ITS OFFICERS, EMPLOYEES, SERVICE PROVIDERS, AND LOGISTICS PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO:

  • Site interruptions or technical failures;
  • The purchase or use of our vases, ceramic accessories, or other home décor products;
  • Unauthorized access to information;
  • Network or communication failures; or
  • Other circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ci FLAVORS HongKong Limited, its officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

  • Your violation of these Terms & Conditions;
  • Your unlawful or fraudulent conduct; or
  • Your infringement of the rights of a third party.

9. Electronic Communications

By visiting our Site or communicating with our customer support team electronically, you consent to receive communications from us electronically.

You agree that notices, disclosures, confirmations, policy updates, and other communications provided electronically satisfy applicable legal requirements for written communications, to the extent permitted by law.

10. Intellectual Property Complaints

Solvigueon respects the intellectual property rights of others.

If you believe that copyrighted material belonging to you has been improperly used on our Site, please contact our support team with sufficient information to allow us to review the matter, including:

  • Your physical or electronic signature;
  • A description of the copyrighted work;
  • The location or URL of the material on our Site;
  • Your contact information, including email address and telephone number; and
  • A statement confirming that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law.

11. Force Majeure

We will not be responsible for delays or failures in performing our obligations where such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, natural disasters, severe weather, pandemics, labor disputes, transportation disruptions, government actions, supply chain interruptions, communication failures, or other unforeseen events.

12. Risk of Loss

Risk of loss or damage may transfer in accordance with applicable law and the shipping terms applicable to your order.

Where permitted by law, once an order has been transferred to the designated shipping carrier, delays or losses occurring during transportation may be subject to the carrier's procedures and applicable shipping terms.

13. Governing Law and Jurisdiction

These Terms & Conditions and transactions conducted through the Solvigueon Site shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, to the extent permitted by applicable law.

Any dispute arising from or relating to these terms or your use of the Site shall be subject to the jurisdiction of the courts of Hong Kong, unless applicable consumer protection laws provide otherwise.

14. Severability and Assignment

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, while the remaining provisions shall continue in full force and effect.

You may not assign or transfer your rights or obligations under these terms without our prior written consent.

We may assign or transfer our rights and obligations under these terms where permitted by applicable law.

15. Entire Agreement

These Terms & Conditions, together with any policies expressly incorporated by reference, constitute the entire agreement between you and Ci FLAVORS HongKong Limited regarding your use of the Solvigueon Site.

They supersede any previous agreements, communications, or understandings relating to the same subject matter, except where otherwise required by applicable law.

16. Official Contact Details

If you have any questions or require further clarification regarding these Terms & Conditions, please contact our customer support team.

    • Brand Name: Solvigueon
    • Corporate Entity: Ci FLAVORS HongKong Limited
    • Website: solvigueon.com
    • Registered Address: Rm 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
    • Support Email: support@solvigueon.com
    • Phone: +1 (270) 600-7154