Shipping Policy
Last Revised: July 25, 2025
Thank you for placing an order with Solvigueon. This Shipping & Delivery Policy explains how orders are prepared and dispatched, estimated delivery periods, tracking procedures, shipment-related responsibilities, and what to do if you encounter a delivery issue.
Please review the information below before completing your purchase.
1. Order Processing
After an order is successfully submitted, our fulfillment team will begin preparing it for shipment. Orders generally require approximately 3 business days for verification, packing, and transfer to the applicable shipping carrier.
Orders submitted during a weekend will normally begin the shipping process on the following Monday.
2. Delivery Time and Shipping Charges
Once an order has been dispatched, the estimated transit period is generally 10–20 business days.
We currently apply a standard flat shipping charge of USD $5.99 for worldwide delivery.
Please keep in mind that the delivery timeframe begins after the order has completed processing and has been handed over for shipment.
The estimated total delivery timeframe, including processing and transit, is approximately 13–23 business days, excluding weekends, holidays, customs delays, and other unforeseen circumstances.
3. Possible Shipping Delays
Although we make reasonable efforts to have orders delivered within the estimated timeframe, circumstances outside our direct control may occasionally affect transit times.
Such circumstances may include customs inspections, carrier delays, transportation disruptions, severe weather, or other logistics-related events.
Shipping estimates should therefore be treated as approximate rather than guaranteed delivery dates.
4. Shipment Tracking
When your order has been shipped, we will send a Shipping Confirmation message to the email address associated with your purchase. The confirmation will include a tracking number that can be used to follow the progress of your parcel.
Shipment information may be viewed through the following tracking service:
Please allow several days for tracking activity to become visible after receiving your shipment confirmation. A tracking number may be issued before the carrier's system displays its first update.
5. Orders Arriving in Multiple Packages
If you purchased more than one item, your complete order may not necessarily arrive in a single parcel.
Products may be stored at separate warehouses or fulfillment facilities. For this reason, we may dispatch individual items separately when doing so allows them to reach you more efficiently.
When an order is divided into multiple shipments, each package will receive its own tracking number, and a separate shipping confirmation containing the applicable tracking information may be sent to you.
6. Changes to an Existing Order
Requests to modify an order must be submitted as quickly as possible. We strongly recommend contacting us within 12 hours after placing your order.
This applies to changes involving shipping information—including your delivery address or telephone number—as well as product details such as size, color, or quantity.
Please contact our customer support team and provide:
- Your Order Number (for example, 042SHOP-1442)
- The email address associated with your order
- A precise description of the requested modification, such as the corrected address or revised product size or color
Because our fulfillment process can begin quickly, we cannot guarantee that a requested change can be completed once an order has entered shipment processing.
Nevertheless, our team will make reasonable efforts to assist when the request is received in time.
7. Missed Delivery Attempts
If no one is available when delivery is attempted, the carrier may leave a delivery notice and transfer or hold the parcel at a local post office or another designated collection facility.
We recommend contacting the local carrier first and providing your tracking number to obtain the latest information regarding collection or redelivery.
If you are unable to resolve the matter directly with the delivery provider, you may contact our support team for additional assistance.
Please note that we cannot accept responsibility for parcels returned because an incorrect delivery address was supplied or because the recipient failed to collect the shipment.
8. Delayed Shipments
If your parcel appears to be delayed, first review the most recent event shown in its tracking history.
If the tracking information has been updated within the previous 7 days, the shipment should generally still be considered in normal transit.
If more than 7 days have passed without any new tracking activity, please contact our customer support team so we can investigate further.
When contacting us, include your Order Number (for example, 042SHOP-1442) and the email address used for your purchase.
9. Lost and Stolen Parcels
If you believe that your shipment has been lost while in transit, please contact us. Our team will work with the relevant shipping carrier to investigate the location and delivery status of the parcel.
Confirmed Loss During Transit
When our investigation and the carrier's information confirm that a shipment was officially lost while in transit, we will provide a replacement order at no additional cost to you.
Parcels Marked as Delivered
Our lost-package coverage does not extend to parcels that disappear or are stolen after tracking information confirms successful delivery to the shipping address provided with the order.
If your shipment is marked “Delivered” but you are unable to locate it, we recommend first checking with:
- Household members
- Neighbors
- Reception staff or building management
- The local carrier
- Other secure locations around the delivery address
10. Shipping Locations and Destinations
International Delivery
We offer shipping to destinations around the world.
If, in an uncommon situation, we are unable to deliver an order to your country or region, we will contact you as soon as reasonably possible.
Fulfillment Locations
Our principal fulfillment facilities are located in the United States, Canada, Australia, and the European Union.
We also collaborate with selected manufacturing and logistics partners. Depending on product availability, destination, and fulfillment arrangements, certain purchases may be dispatched directly from a partner or manufacturer's facility.
11. Important Shipping Terms
By submitting an order through our store, you acknowledge and agree to the following shipping conditions.
Estimated Delivery Periods
All processing and delivery periods stated in this policy are estimates rather than guaranteed delivery dates.
We are not responsible for delays resulting from customs procedures, carrier operations, transportation interruptions, severe weather, local delivery disruptions, or other circumstances beyond our reasonable control.
Customs Fees, Import Duties, and Taxes
Any customs charges, import duties, local taxes, VAT, or similar government-imposed fees applicable to an international shipment are the responsibility of the purchaser.
Unless expressly stated otherwise, these charges are not included in either the product purchase price or the standard shipping fee.
Correct Shipping Information
Customers are responsible for entering a complete and accurate delivery address when submitting an order.
We cannot be held responsible for shipments that are lost, misdirected, delayed, or returned because incorrect or incomplete address information was provided at checkout.
Responsibility Following Confirmed Delivery
Our responsibility for the shipment concludes when the applicable tracking record confirms that the parcel has been successfully delivered to the provided address, subject to applicable law.
We are therefore not responsible for theft, disappearance, or loss occurring after the carrier has recorded successful delivery.
Contact Our Support Team
If you have a shipping-related concern or any other question regarding your order, please contact us at:
To help our team locate your purchase and respond efficiently, please include both:
- Your Order Number (for example, 042SHOP-1442)
- The email address used when placing the order
Contact Information
Customer Support Email: support@solvigueon.com
Phone: +1 (270) 600-7154
Company Name: Ci FLAVORS HongKong Limited
Company Address: Rm 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong