Refund, Replacement & Claims Policy

Effective Date: July 25, 2025

Thank you for choosing to shop with us. Providing a satisfactory customer experience is important to our team. If you experience a problem with your purchase, we encourage you to reach us first at support@solvigueon.com so we have an opportunity to review and resolve the matter.

When contacting us, please provide your order number (for example, 042SHOP-1442) together with the email address associated with your purchase. The complete terms governing refunds, replacements, and product-related claims are outlined below.

Final Sale Terms

Unless otherwise specified in this policy, purchases made through our store are considered final sale.

We generally do not accept product returns or standard exchanges. An exception may be considered only when:

• The product has a confirmed defect or quality-related problem; or
• The item delivered to you is different from the product that was ordered.

Any request falling within these exceptions remains subject to review and approval by our customer support team.

Damaged, Defective, or Incorrect Products

We are committed to maintaining appropriate product-quality standards. If an item arrives damaged, contains a defect, presents a quality concern, or is not the product you ordered, please contact our support team before taking any other action.

Customers are responsible for checking their shipment promptly after delivery. Any eligible issue must be reported to us within 7 days from the date the order is delivered.

To open a claim, send an email to support@solvigueon.com and include the following details:

• Your order number (for example, 042SHOP-1442) and the email address used when placing the order
• A clear explanation of the problem you encountered
• Clear photos or video footage that reasonably demonstrates the damage, defect, quality concern, or incorrect product received

Providing complete information will allow our team to assess the matter more efficiently.

After reviewing the submitted evidence and circumstances of the claim, we will determine the most suitable resolution. Each request is considered individually, and an approved remedy may consist of a replacement product, partial refund, or full refund, depending on the specific situation.

Refund Processing

When our support team approves a partial or full refund as the appropriate resolution, the approved amount will be returned through the same payment method originally used for the transaction.

Refunded funds should generally become visible in your account within 7–12 business days.

Please be aware that the exact date on which a refund appears on your statement or account may vary. Banks and credit card providers have their own processing timelines, which are outside our control.

Replacement and Exchange Terms

We do not provide standard product exchanges.

A replacement may only be offered when an item was defective or damaged at the time of delivery and the related claim has been reviewed and approved by our team.

Submitting a claim does not automatically guarantee that a replacement will be issued.

Returns Without Prior Authorization

Please do not mail or otherwise return merchandise to us unless our customer support team has specifically instructed you to do so.

Before sending any product back, you must first contact support@solvigueon.com, submit the required information, and initiate a claim for review.

Products sent back without prior communication and without an approved claim will not be accepted as authorized returns. In such circumstances, we will be unable to offer a refund, replacement, or other resolution in connection with the unauthorized return.

Customer Support

If you have questions regarding this policy or need assistance with an order, please contact us at support@solvigueon.com.

For the quickest handling of your request, include:

1. Your order number (for example, 042SHOP-1442)
2. The email address connected to your order
3. A brief explanation of your question or concern

Contacting our support team directly with the relevant order information is the most efficient way for us to investigate your request. We will review your circumstances and make every reasonable effort to provide an appropriate resolution in accordance with this policy.