Privacy Notice

Effective Revision Date: June 2026

At Solvigueon, operated by Ci FLAVORS HongKong Limited, protecting your personal information is an important priority. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or communicate with us.

1. Information We Collect

To provide our products and services, we may collect the following categories of information:

  • Information You Provide: When you place an order, contact us, or otherwise interact with our Site, we may collect your full name, shipping and billing address, email address, telephone number, and other information necessary to process your purchase.
  • Payment Information: Payments are processed through third-party payment providers. We do not generally store complete payment card numbers or security codes on our own systems. Payment information is handled by the applicable payment processor in accordance with its privacy and security practices.
  • Technical and Usage Information: When you visit our Site, certain technical and usage information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages viewed, and information about how you interact with our Site.

2. How We Use Your Information

We may use the information we collect for legitimate business and operational purposes, including:

  • Order Processing: To process payments, fulfill orders, arrange shipping, and provide delivery or tracking updates.
  • Customer Support: To respond to inquiries, claims, order issues, and other customer service requests.
  • Website Improvement: To understand how visitors use our Site and improve functionality, product selection, and user experience.
  • Communications: To send order confirmations, shipping notices, service-related communications, and, where permitted by applicable law and your preferences, promotional communications.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent, unauthorized, or potentially harmful activity.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requirements.

3. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Encryption: Sensitive information transmitted through our Site may be protected using industry-standard SSL/TLS encryption.
  • Access Controls: Access to personal information is limited to personnel and service providers who have a legitimate business need to access such information.
  • Payment Security: We use third-party payment processors that maintain security measures designed to protect payment information.

Although we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

4. Third-Party Service Providers, Advertising & Analytics

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business, process transactions, provide services, analyze website performance, support marketing activities, or fulfill orders.

These providers may include payment processors, hosting providers, logistics providers, analytics services, advertising platforms, and other technology or service partners.

Our advertising and analytics partners may include:

These third parties may process information in accordance with their own privacy policies and applicable laws.

We do not sell personal information for monetary consideration in the ordinary sense. However, certain disclosures or uses of information for targeted advertising may be considered "selling" or "sharing" under applicable privacy laws.

5. Cookies and Similar Technologies

Our Site may use cookies and similar technologies operated by us and by third-party service providers.

These technologies may be used to:

  • Maintain shopping cart and checkout functionality;
  • Remember certain preferences;
  • Analyze website traffic and usage;
  • Measure advertising and marketing performance; and
  • Support personalized advertising where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of our Site.

6. Children's Privacy

Our Site is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected in a manner prohibited by applicable law, we will take appropriate steps to delete the information as required by law.

7. California Privacy Rights

California residents may have certain privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Depending on the circumstances and applicable law, these rights may include:

  • Right to Know: The right to request information about the categories and specific pieces of personal information we collect, use, or disclose, subject to applicable exceptions.
  • Right to Delete: The right to request deletion of personal information, subject to applicable exceptions.
  • Right to Correct: The right to request correction of inaccurate personal information.
  • Right to Opt Out: The right to opt out of certain sales or sharing of personal information where applicable.
  • Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising applicable privacy rights.

California residents may submit applicable privacy requests using the contact information provided below.

8. European Privacy Rights

Where applicable, individuals in the European Economic Area (EEA) and other jurisdictions covered by the General Data Protection Regulation (GDPR) may have rights regarding their personal information.

Depending on the applicable circumstances, these rights may include the right to:

  • Access personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Restrict certain processing;
  • Object to certain processing;
  • Request data portability; and
  • Withdraw consent where processing is based on consent.

To exercise an applicable privacy right or submit a privacy-related request, please contact:

support@solvigueon.com

We may need to verify your identity before completing certain requests. Requests will be handled in accordance with applicable law.

9. Privacy Preference Signals

Some browsers and devices provide privacy preference settings or signals.

Because there is not a single universally applicable technical standard for all such signals, our Site may not respond to every browser-based privacy signal in the same manner.

Where required by applicable law, we will honor legally recognized privacy preference signals in accordance with our legal obligations.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, legal compliance, and enforcement of our agreements.

The specific retention period may vary depending on the type of information and applicable legal or business requirements.

11. Data Security Incidents

We maintain reasonable safeguards designed to protect personal information against unauthorized access and other security incidents.

If we determine that a security incident has occurred that requires notification under applicable law, we will provide notifications to affected individuals and relevant authorities as required by applicable legal requirements.

12. Marketing Communications

Where permitted by applicable law, we may send promotional communications regarding our products, services, promotions, or updates.

Marketing communications will provide an appropriate option to unsubscribe or opt out of future promotional messages.

You may unsubscribe from promotional communications at any time by following the instructions provided in the relevant message or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important service-related messages, such as order confirmations, shipping notifications, or other transactional communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we will update the Effective Revision Date displayed at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Official Corporate Information

Operating Brand: Solvigueon

Corporate Entity: Ci FLAVORS HongKong Limited

Website: solvigueon.com

Registered Address: Rm 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong

Support Email: support@solvigueon.com

Client Support Phone: +1 (270) 600-7154