Terms of Purchase
Effective Date: June 2026
Welcome to Solvigueon, your source for thoughtfully selected home décor products, including premium vases, ceramic accessories, and other decorative pieces.
This Purchasing Agreement establishes the terms governing commercial transactions completed through our online store. By placing an order through our Site, you acknowledge and agree to these provisions, together with our Privacy Policy, Terms & Conditions, Shipping Policy, and Claims & Resolution Policy, where applicable.
Please review this agreement carefully before completing your purchase.
1. Purchasing Prerequisites
By placing an order on this Site, you confirm that you are at least 18 years old or have reached the applicable legal age required to enter into a binding purchase agreement in your jurisdiction.
You also confirm that you have the legal capacity to enter into financial transactions and that purchasing our products is lawful in your location.
You agree to use our products in accordance with applicable laws and regulations.
For customer service, security, fraud prevention, training, or quality-control purposes, communications with our support team may be recorded or retained where permitted by applicable law.
2. Information Security & Privacy
Your personal, payment, and order information is handled in accordance with our Privacy Policy.
By placing an order or communicating with Solvigueon, you acknowledge that your information may be processed as described in our Privacy Policy and as permitted or required by applicable law.
We may update our Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.
3. Order Acceptance & Administrative Rights
Solvigueon reserves the right to review, accept, suspend, or decline an order where reasonably necessary.
An order may be canceled or rejected due to circumstances including:
- Product availability issues;
- Payment processing problems or suspected fraudulent activity;
- Incorrect product or pricing information;
- Technical or system errors; or
- Other legitimate operational reasons.
We may request additional information or verification before processing or dispatching an order.
If we cancel an order after payment has been received, the applicable amount paid for the canceled order will be refunded to the original payment method, subject to applicable law and payment-provider procedures.
We may modify product information, pricing, availability, and promotional offers at any time. Changes will not affect an order that has already been accepted and processed, except where required to correct an obvious error or as otherwise permitted by law.
4. Product Information & Representation
We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, and other product information presented on our Site are accurate.
However, minor differences may occur due to:
- Individual monitor or device settings;
- Lighting and photography conditions;
- Manufacturing variations;
- Measurement tolerances; or
- Differences in materials and finishes.
Such minor variations do not necessarily constitute a product defect.
If an item you receive is materially different from the product described or ordered, please contact our support team in accordance with our Claims & Resolution Policy.
5. Pricing & Payment Errors
We make reasonable efforts to maintain accurate pricing information on our Site. However, occasional technical, typographical, or system errors may occur.
If a product is purchased at an obviously incorrect price resulting from an error, we reserve the right to cancel the affected order before dispatch.
In such circumstances, we will notify you and refund the amount paid for the affected order to the original payment method.
We may also correct inaccurate prices or product information on our Site at any time.
6. Order Processing, Fulfillment & Delivery
Orders generally require approximately 3 business days for processing before dispatch.
After dispatch, estimated international delivery is approximately 10–20 business days.
The estimated total delivery timeframe is therefore approximately 13–23 business days, excluding weekends, holidays, customs delays, carrier disruptions, and other circumstances beyond our reasonable control.
Shipping timeframes are estimates rather than guaranteed delivery dates.
Product availability shown on the Site is provided for informational purposes and may change.
If a product becomes unavailable after an order has been placed, we will contact you regarding the available options. Where an item cannot be fulfilled, we may cancel the affected portion of the order and refund the applicable amount.
7. International Purchases
When purchasing products for delivery outside the country or region from which they are dispatched, customers acknowledge that:
- Product labeling or packaging may vary by destination;
- Certain local services or support programs may not be available;
- Product instructions or care information may be provided in English;
- Product specifications may be subject to differences required by local regulations; and
- Importation of certain products may be subject to local laws and restrictions.
Customers are responsible for ensuring that products may lawfully be imported and used in their destination jurisdiction.
8. Import Duties, Taxes & Customs Charges
Unless otherwise expressly stated at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage charges, customs clearance fees, or other charges imposed by authorities in the destination country.
Such charges are separate from the product purchase price and standard shipping fee unless expressly included in the applicable order.
Customers should contact their local customs authority for information concerning potential import requirements and charges.
9. Changes and Cancellations
Order changes and cancellation requests are highly time-sensitive.
If you need to change your shipping address, recipient information, product selection, size, color, or quantity, please contact us as soon as possible at:
We will make reasonable efforts to accommodate a requested change when fulfillment has not yet begun.
Once an order has been dispatched, we generally cannot modify the order or shipping information.
An order may be canceled only if it has not yet been dispatched and cancellation can still be processed before shipment.
10. Claims, Damaged Products & Resolution
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery.
Your claim should include:
- Your Order Number;
- The email address associated with your order;
- A clear description of the issue; and
- Supporting photographs or video where applicable.
Approved claims may be resolved through a replacement, partial refund, or full refund, depending on the circumstances.
Further details are provided in our Claims & Resolution Policy.
11. Shipping Risk and Delivery Issues
Estimated shipping times may be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, transportation disruptions, severe weather, and supply chain interruptions.
If carrier tracking confirms that a parcel has been successfully delivered to the shipping address provided with the order, our responsibility for the physical delivery generally ends at that point, subject to applicable law and our Shipping Policy.
Customers are responsible for providing accurate delivery information and for following applicable carrier instructions regarding delivery or collection.
12. Governing Law & Jurisdiction
This Purchasing Agreement and purchases made through the Solvigueon Site shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, to the extent permitted by applicable law.
Any dispute arising from or relating to this agreement or a transaction through our Site shall be subject to the jurisdiction of the courts of Hong Kong, unless applicable consumer protection laws provide otherwise.
13. Changes to This Agreement
We may update or modify this Purchasing Agreement from time to time to reflect changes in our business practices, services, or legal requirements.
Any updated version will become effective when published on our Site, unless a different effective date is stated.
Your continued use of the Site or placement of a new order after an updated agreement has been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
14. Severability
If any provision of this Purchasing Agreement is determined to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, while the remaining provisions will continue in full force and effect.
15. Official Corporate Information
Brand Name: Solvigueon
Corporate Entity: Ci FLAVORS HongKong Limited
Website: solvigueon.com
Registered Address: Rm 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Support Email: support@solvigueon.com
Customer Phone: +1 (270) 600-7154